Find answers to the most common questions about DOMOHOME
DOMOHOME is the exclusive distributor in Mexico of the 10 most innovative smart home technology brands, including ORVIBO, Kaadas, Govee, Shelly, and more.
We distribute 10 world-leading brands: ORVIBO, Kaadas, Govee, Shelly, Vercon, TecnoBlinds, EcoFlow, and more. Each brand leads its smart home category.
Yes, we have national coverage. We ship to all major cities and metropolitan areas in Mexico with competitive delivery times.
We primarily work through our authorized distributor network. However, you can explore our catalog and contact us to connect with your nearest distributor.
You can reach us via WhatsApp, email, or phone. Our technical support team is available 24/7 to answer your questions.
Yes, most of our products are compatible with Amazon Alexa, Google Home, and Apple HomeKit. Each product specifies its compatibilities in the technical sheet.
It depends on the product. Some like Shelly work directly with WiFi, while others like ORVIBO use their own Zigbee hub for more stable and secure connectivity.
All our products come with manufacturer warranty ranging from 1 to 3 years depending on the brand. We also offer complete after-sales support.
Absolutely! Our products are designed to work together. You can use Kaadas locks with ORVIBO panels and Govee lights in the same home.
We have authorized distributors in major Mexican cities where you can see and try the products. Use our 'Where to Buy' section to find the nearest one.
Fill out the form in our Distributors section with your company details. Our sales team will contact you within 48 hours to evaluate your application.
We offer margins from 40% to 60% depending on volume and brand. It's one of the most attractive schemes in the Mexican smart home market.
Yes, we offer territory exclusivity for distributors who meet minimum volume requirements. This protects your investment and ensures a dedicated market.
We provide complete technical and commercial training: installation, configuration, sales, and marketing. Includes official certifications from the brands we distribute.
The minimum order varies by brand and product category. Contact us to learn the specific details and put together a custom starter package.
We have a network of certified installers in major cities. We also train distributors to offer direct installation to their customers.
Yes, all our distributors and end customers have access to specialized technical support at no additional cost. Available by phone, WhatsApp, and email.
Contact your authorized distributor or our support team directly with your proof of purchase. We evaluate each case and manage replacement or repair.
Yes, we have installation guides, tutorial videos, and technical documentation for each product. Available in Spanish on our support platform.
Our average first response time is under 2 hours during business hours. For urgent cases, our 24/7 support responds in minutes.
